Customer Relationship Management
Build Lasting Relationships across Sales, Marketing and Customer Service

What is CRM?
Microsoft Dynamics® CRM (Customer Relationship Management) is a highly flexible platform that adapts and grows as your business does. Using the Microsoft tools your employees already know, Microsoft Dynamics CRM helps you track prospects, maximize customer sales and retention, accurately forecast business and get an accurate view of the pipeline and key sales metrics.

With ICS and Microsoft Dynamics CRM, you will become more profitable with effective communications, fast issue resolution, efficient scheduling and dispatching of service delivery resources.

Grow your Business through Consistent Results
Microsoft Dynamics CRM drives increased value from your current IT investments,allowing your employees to become more efficient through the use of familiar tools.By automating routine tasks, they can focus their time on strengthening key relationships.

Knowledge is power
Collaborate among different departments using a centralized database to increase sales, market more effectively and provide higher quality service to customers.
 
The Flexibility You Need
Microsoft Dynamics CRM gives you the customizable tools you need now while providing a flexible, scalable platform that will grow as your business expands.
 
Ease-of-use
Close integration with Microsoft® Outlook, a familiar interface and wizard-based tools translate to fast user adoption and high utilization rates. Microsoft Dynamics CRM works with Word and Excel, enabling employees to create their own dashboards and personal work flows.


Build Your Brand and Your Bottom Line
Every time one of your employees interacts with a prospect or customer, you have an opportunity to strengthen customer loyalty, initiate up-sells and cross-sells and build a more consistent brand.

Turn to ICS and Microsoft Dynamics CRM to help you:
» See which customers are most profitable
» Identify and qualify leads
» Convert leads to opportunities
» Track the sales cycle
» Measure employee sales performance
» Manage marketing material delivery and development